Our CEO has been exhorting us to aim for "no unhappy customers." I can understand the skeptical looks on the faces of our managers whenever he says we should do this...after all, this seems to be an impossible goal to achieve.
But what I like about it is that it's something worth going for. I'm sure that if we just get close to achieveing it we will not only have set a benchmark for our sister companies..we will have improved ourselves along the way.
Who would think that Jollibee would beat McDonald's at it's own game? It seemed impossible then...but if one convinces many to believe it can be done...it happens.
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