The Service Quality Program didn't turn out as I expected it. There was a basic program design flaw and the trainers didn't do a dry-run so all the possible surprises turned up. Classic was when we were supposed to video the role play and Brian our designated videographer ran out of CD space!
"I should've insisted on seeing the design...I should've insisted on a dry-run..." I was telling myself a lot of "should'ves" but that wasn't helping any. So this was a case of just getting the show over and done with and re-doing the whole script so to speak so tomorrow's show would be better.
Moral Lesson: I'll trust my instincts more next time and go with experience.
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